Support
Frequently asked questions
Why does my 3D creation take a while?
Generating a 3D model is compute-intensive and runs on our servers in a queue. Most keepsakes are ready within a few minutes. You can close the app and check back — your creations continue in the background.
My creation failed. What should I do?
Captures with low light, heavy motion blur, or transparent/reflective objects may fail. Try again with steady lighting, move slowly around the object, and make sure the whole object stays in frame. If problems persist, contact us with the error message shown in the app.
How do I restore my purchases or credits?
Make sure you are signed in with the same account you used to purchase. Purchased credit balances are kept in your account. Sign in with the original account after reinstalling; if a balance is missing, contact support with your transaction reference. Restore Purchases does not restore already consumed credits.
How do I delete my account?
You can delete your account in the app's settings. This revokes access and sharing links, and queues your cloud content for deletion. Encrypted recovery copies expire under the backup retention policy; see our Privacy Policy for retained financial records.
Still need help?
Contact us at support@keepscape.net. Please include your device model, iOS version, and a description of the issue.