Support
Frequently asked questions
Why does my 3D creation take a while?
Generating a 3D model is compute-intensive and runs on our servers in a queue. Most keepsakes are ready within a few minutes. You can close the app and check back — your creations continue in the background.
My creation failed. What should I do?
Captures with low light, heavy motion blur, or transparent/reflective objects may fail. Try again with steady lighting, move slowly around the object, and make sure the whole object stays in frame. If problems persist, contact us with the error message shown in the app.
How do I restore my purchases or credits?
Make sure you are signed in with the same account you used to purchase. If credits are missing after a reinstall, use the "Restore Purchases" option in the app.
How do I delete my account?
You can delete your account in the app's settings. This removes your account, credits, and keepsakes from our servers.
Still need help?
Contact us at support@keepscape.net. Please include your device model, iOS version, and a description of the issue.